At Homeville Outlet Store, we want our customers to feel confident in their purchases. Although Homeville primarily offers discounted items, we provide a limited warranty on select products to ensure customer satisfaction.
Warranty Coverage
Homeville offers a 60-day limited warranty on eligible furniture and home goods. This warranty covers manufacturer defects and damage not caused by customer use.
What’s Covered:
- Structural issues with furniture, such as broken frames or legs.
- Defective parts, including faulty hardware or stitching defects.
- Malfunctioning small appliances.
What’s Not Covered:
- Normal wear and tear.
- Damage caused by misuse, accidents, or improper assembly.
- Cosmetic damages such as scratches, stains, or dents.
- Clearance or final sale items.
Extended Warranty Option
Customers can purchase an optional extended warranty for certain products. This warranty extends the coverage period beyond 60 days and provides added protection against unexpected issues.
Extended Warranty Benefits:
- Coverage for up to 12 months.
- Repair or replacement for eligible items.
- Peace of mind for larger purchases.
How to File a Warranty Claim
- Contact Homeville Customer Service within the warranty period.
- Provide proof of purchase (receipt) and a detailed description of the issue.
- Homeville will assess the claim and determine whether the item is eligible for repair, replacement, or refund.
Important Notes:
- Warranty claims are subject to inspection by Homeville staff.
- Delivery fees are non-refundable in warranty claims.
- Items replaced under warranty are not eligible for additional warranty coverage unless an extended warranty is purchased.
Why Homeville’s Warranty Policy?
- Peace of mind for your purchases.
- Protection against manufacturer defects.
- Flexible extended warranty options.
- Customer-centric claim process.
This warranty policy reflects Homeville's dedication to providing quality products and ensuring a satisfactory shopping experience for every customer.